Robert Street Surgery

welcome to the Robert Street surgery

Welcome to Robert Street Surgery

Our aim is to provide a useful and informative website for our patients with all the key information at your fingertips.

We can be found at Manchester Square Medical Centre, Manchester Square, Milford Haven. Pembrokeshire. SA73 2JW

Meet The Team

Clinics

Check when and where are clinics take place here.

Choose Well

Choose the right support for your need here.

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Ask Us Anything

If you genuinely cannot attend the surgery, please request a home visit before 10:30 a.m. if possible.

It is at the doctor’s discretion as to whether a home visit is deemed necessary.

Please make every reasonable effort to attend the surgery rather than request a home visit. 

The doctor can see five or more patients during the time it takes to do one home visit.

Telephone numbers that may help to learn more about your out-patient appointment can be found below:

Withybush Hospital: 01437 645545

Tenby Cottage Hospital:  01834 845400

South Pembrokeshire Hospital: 01646 682114

 

Patients telephoning for results should call 01646 690 690 between 3 – 5.30pm Tuesday – Thursday.

From time to time, you may want advice on a health problem or medication.

The best time to phone is after morning surgery between 11.00 & 11.30a.m (if you are not wishing to be seen) to leave a message for a GP to contact you back. 

Please note that it may take up to 48 hours for a reply depending on the numbers needed to be dealt with. 

Telephone: 01646 690 690

The practice is committed to providing a safe, comfortable environment for staff and patients.  If you would like a chaperone during your consultation, please inform your doctor.  A Practice Nurse or Health Care Assistant will usually act as your chaperone, but on rare occasions a Receptionist may be asked to chaperone.

Self-Referral forms for physiotherapy, podiatry, etc can be found here.

A list of the groups currently being vaccinated within the area can be found here.  Please make sure your contact details are up to date so that we may contact you when it is your turn.

We aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP or Practice Manager, who will be happy to help you. In the majority of cases concerns can be resolved quickly and easily.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause to raise a concern. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a concern please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding our concerns procedure from reception.

Between 8:00 a.m. – 8:30 a.m. and 6:00 p.m. and 6:30 p.m. we share “out of hours” with Barlow House Surgery to cover patients of both practices.  This is for emergencies only and only one doctor is available.

Outside these hours and on weekends, Bank Holidays and Emergency Out of Hours call 111.

 

The surgery will be closed on the following days:

Wednesday December 25, 2024 – Christmas Day

Thursday December 26, 2024 – Boxing Day

Wednesday January 1, 2025 – New Year’s Day

Friday April 18, 2025 – Good Friday

Monday April 21, 2025 – Easter Monday

Monday May 5, 2025 – Early May Bank Holiday

Monday May 26, 2025 – Summer Bank Holiday

Monday August 25, 2025 – Summer Bank Holiday

Opening Hours

Monday - Friday 8:00 am - 6:00 pm

The Practice is open Monday to Friday 8:00 a.m. – 6:00 p.m.  

If you genuinely need to make an urgent, same day appointment please contact the surgery by 8:30 a.m. as some days the slots we have can go very quickly.