Total Triage

Click Here To Submit Your Request

Launching Monday 15th June, 2026

If you would like further information on this, please ask reception for a leaflet explaining the process fully.

Feedback on the Total Triage System

IT HAS BEEN FOUR WEEKS SINCE WE IMPLEMENTED THE NEW ANIMA TOTAL TRIAGE SYSTEM.

 We would like to get feedback from patients on how they felt it has gone and what their personal experience has been like.

 We have paper copies of this form around the surgery, and will add to our website and Facebook.

Meanwhile please feel free to use the link below to complete an online form.

CLOSING DATE WILL BE 13/08/2026 after which we will publish the results.

Let us know your feedback on
Total Triage System

What’s changing?

From Monday 15th June, 2026 the practice is introducing a new way of booking appointments called “Total Triage.”

This is designed to make it easier and fairer for everyone to get help when they need it.

You can contact the practice anytime online Monday – Friday between 8am – 6.30pm.

**Please note to use this service, patients must be registered as permanent/temporary patients within Robert Street Surgery.**

Click Here To Submit Your Request

🩺 Why is this happening?

There are more patients needing care than there are appointments available. This is due to:

  • People living longer with more complex health needs
  • More care being done by GPs instead of hospitals
  • Fewer doctors available, especially in rural areas

 

👉 Because of this, the practice needs a better way to prioritise patients and use appointments effectively.

🖥️ What is “Total Triage”?

Instead of booking appointments straight away:

  1. You tell the practice about your problem first – usually by filling in a simple online form
  2. The practice reviews your request
  3. They decide the best way to help you
  4. You can contact the surgery Monday – Friday between 8am -6:30pm.

👉 Not everyone will need a GP appointment.

📋 What happens after I submit a request?

  • Admin queries → handled by admin staff
  • Prescription queries → handled by prescribing team
  • Medical problems → reviewed by a GP

You will then:

  • Get advice, OR
  • Be asked to book an appointment, OR
  • Be contacted directly if urgent

You can also track your request online.

🚑 What if my problem is urgent?

  • Urgent cases are identified quickly and prioritised
  • You may be offered a same-day appointment
  • If needed, you may be directed to hospital care sooner

👍 What are the benefits?

Easier access

  • Less need to phone at 8am
  • Shorter waiting times on the phone
  • You can contact the practice anytime online

Better care

  • You can fully explain your problem without being rushed
  • The right person deals with your issue first
  • GPs have more time for complex patients

More convenience

  • Updates and messages sent digitally
  • You may not need to visit the surgery at all

📱 What if I can’t use the internet?

  • A family member or carer can help
  • Reception staff can fill in the form for you
  • The practice will note patients who cannot use online services

👉 You will still be supported—no one will be left out.

❓ Do I need to create an account?

  • No – it’s optional
  • But registering lets you:
    • Track your request
    • Get updates faster by email
Privacy Notice

🤔 Will I still see a GP?

Yes, if needed.
However:

  • You might be seen by another healthcare professional if appropriate
  • This helps GPs focus on patients who need them most
Manchester Square Medical Centre,
Manchester Square,
Milford Haven,
Pembrokeshire.
SA73 2JW

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